Learn how the newest MES Advisory Board member has witnessed the development of technology in the fast-food industry.
We are no longer living in the world of your father’s favorite fast-food restaurants. Thanks to the current advancements in connectivity and the Internet of Things, technology is reshaping the way fast-food restaurants serve to their customers.
Terry Brown-Walker has witnessed this transformation firsthand. For more than 30 years, she has served as vice president and chief technology officer for Philadelphia-based Summerwood Corporation, a franchisee of Yum! Brands, Inc. operating more than 75 Taco Bell, KFC, Pizza Express, Long John Silver’s and A&W restaurants throughout the Mid-Atlantic.
Brown-Walker is also one of the newest members of the MES Advisory Board. We recently asked her how IT has impacted the fast-food industry, the goals she is setting for herself and her team this year and why she decided to get involved with MES.
How has IT impacted your industry and where do you see it going in the next few years?
Everything in the fast-food industry is heavily dependent on technology. Broadband is the major vehicle which controls all communication in the restaurants.
What challenges do you face in your role? If applicable, how would you like to see this resolved?
Implementing all of the technical changes while securing the integrity of the brands.
What goals are you setting for yourself and your team this year? How do you hope to achieve them?
Leveraging the technical tools to aid the restaurants in servicing our customers.
What advice would you share with midmarket CIOs and other IT leaders? How can MES help solve their pain points?
Always keep an open mind and be aware of what’s available to assist you in obtaining your goals.
Why did you get involved in MES?
I want to learn what other CIOs and CTOs are utilizing and see how I can adapt their tools to assist in my daily initiatives.
Any final thoughts you’d like to share?
I have been fortunate to connect with some individuals and vendors who have rendered different perspectives on some procedures I have used and have contemplated using.